Thank you for being a great help to me and my family. It is a comfort to me when I need assistance. They will call me back promptly; they are very courteous, caring and understanding. Thanks for creating such a great group of people.
-Emma J. Martin
At Fairfield Memorial Hospital, your satisfaction with all care provided is important to us. Should you or your family members experience concerns about care you are receiving, you may contact the Quality Management Department to discuss issues that did not meet your expectations. You may call the Quality Management Department by dialing 803.635.0256. We encourage you to voice your opinion regarding care you have received, and welcome your comments.
• If the staff of the Quality Management Department does not resolve your concerns regarding patient care and safety, you may contact the Administrator-on-call by calling 803.635.5548. If you want to contact an outside agency you may also contact the Department of Health and Environmental Control, 2600 Bull Street, Columbia, SC @ (803)898-3432.
• If your concerns are still not addressed, you are encouraged to contact the Joint Commission to report your concern regarding patient care and safety. You may contact the Joint Commission’s Office of Quality Monitoring at 1.800.994.6610 or fax (630) 792-5636 emailing the Joint Commission at complaint@jointcommission.org or mail Office of Quality Monitoring The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.
